Return Policy

Please Read Carefully

Dear Customer,

Thank you for shopping with Dorothy Dean Designs. We are committed to ensuring your satisfaction with each and every purchase. If for any reason you are not completely happy with your order, you may be eligible for a full or partial refund, provided the item is returned within 15 days of the original purchase date.

📦 Refunds for Physical Products

To initiate a return, please carefully review the following guidelines:

Submit your refund request in writing by emailing us at info@dorothy-dean.com.

The item must be returned within 15 days of the original purchase date.

Items must be unused, in their original condition and packaging. This includes no signs of wear, fading, or damage.
Please note: We document all items with photos prior to shipment for quality control.

Once the product is received and inspected, a refund will be issued to your original form of payment within 5 business days.

📬 Return Shipping Responsibility

Customers are responsible for covering return shipping costs unless the item arrived damaged or defective.

🚫 Non-Returnable Items

Due to the nature of custom and personalized items, we are unable to accept returns for the following unless they arrive damaged or defective:

Custom-made products

Personalized items

If you have any questions about your order, our return process, or our policies, please don’t hesitate to contact us at info@dorothy-dean.com.

Thank you for your support and understanding.

Warm regards,

Dorothy Dean Designs, LLC
info@dorothy-dean.com